REFUND POLICY

Houston Heritage Holiday Market (HHHM)
All Sales Are Final

All purchases made through the Houston Heritage Holiday Market are final and non-refundable.

This policy applies to, but is not limited to:

• Vendor spaces

• Vendor registration fees

• Sponsorship packages

• Activity sponsorships

• Event packages

• Promotional opportunities

• Booth or space reservations

• Tickets

• Merchandise

• Miscellaneous event-related items

Vendor & Sponsorship Purchases

When you purchase a vendor space or sponsorship, your payment reserves a specific opportunity, date, space, activity, or sponsorship package for the Houston Heritage Holiday Market.

Because these opportunities are limited and reserved specifically for your business or organization, vendor and sponsorship payments cannot be refunded, transferred, exchanged, or credited after purchase unless HHHM provides written authorization.

Date Selection

If you purchase a vendor space or sponsorship for a specific event date, your purchase applies to the date selected during checkout. Failure to attend, participate, or use your reserved space does not qualify for a refund.

Event Changes

HHHM reserves the right to modify event schedules, locations, activities, layouts, vendor placements, or other event details when circumstances require.

If HHHM must make changes to the event, we will make reasonable efforts to provide notice and, when appropriate, offer an alternative arrangement. Changes to event details do not automatically qualify a purchase for a refund.

Event Cancellation

If the entire event is cancelled by HHHM, any refund or alternative arrangement will be determined by HHHM based on the circumstances of the cancellation.

No Refunds for Failure to Participate

No refunds will be provided due to:

• Failure to attend the event

• Late arrival or early departure

• Change of plans

• Scheduling conflicts

• Business closure

• Lack of expected sales or attendance

• Weather or other circumstances beyond the purchaser’s control

• Failure to complete required vendor documentation

• Failure to comply with event rules or requirements

Questions

If you have questions about a purchase, vendor registration, sponsorship, or event opportunity, please contact the HHHM team before completing your purchase.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy and that all sales are final.